POSITION SUMMARY

A Dave’s Fresh Marketplace Customer Service Representative is responsible for providing a high level of customer service, ensuring that the front-end operations are running smoothly, solving customers’ issues, and handling internal and external store communications. Customer Service Representatives’ responsibilities include maintaining customer service as per company standard, light bookkeeping, housekeeping, merchandising, cash register operations (POS), and loss prevention in adherence to all Dave’s Fresh Marketplace Policy/Store standards. Additionally, Customer Service Representatives are responsible for the safeguarding of Dave’s Fresh Marketplace assets.

MINIMUM QUALIFICATIONS

· One (1) year cashier experience required

· Prior light bookkeeping experience preferred, but not required

· Must be 18 years of age or older

· Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

· Ensuring that each customer receives outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and all other components of customer service

· Assists customers by providing information, answering questions, locating products, and/or contacting store management for further assistance

· Call for a manager’s assistance and empathetically interact with dissatisfied customers until the manager arrives to assist the customer

· Managing front-end operations – I.E., directing lines, assisting cashiers, maintaining flow of cashier breaks, etc.

· Counting cashiers’ drawers, handling money, and conducting light bookkeeping tasks

· Accurately and efficiently completing all sales transactions and maintaining proper cash and media accountabilities at POS registers

· Responsible for bagging groceries and ensuring that the customer departs with all of their bags

· Process refunds and exchanges according to Dave’s Marketplace policies, returning the unwanted merchandise to its appropriate location

· Answer phone calls and direct calls appropriately

· Check internal emails and store-to-store mail, and distribute accordingly

· Handling the distribution of catering orders to the necessary departments

· Perform online and instant lottery functions

· Issue rainchecks

· Assists Customer Service Manager as needed

· Maintains clear communication with Customer Service Manager at all times

· Notifies management of pricing discrepancies

· Adherence to department-specific dress code policy

· Cashier as scheduled/needed

· Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

· Maintaining a knowledge of Weekly Ad products

· Awareness of food allergens; able to answer customer questions regarding food allergens

· Communicating customer requests and suggestions to management

· Performing other duties as assigned

· Completes all cleaning tasks as required

· Follows all safety practices and procedures

KNOWLEDGE, SKILLS, AND ABILITIES

· Effective customer service skills, ensuring customer satisfaction

· Excellent communication skills and a positive attitude

· Detail-oriented

· Ability to read, write and count

· Proficiency in cash handling and mathematical skills

· Willingness to collaborate and work well in a team environment

· Ability to remain calm under pressure

· Ability to maintain a high standard of professionalism

· Reliable and dependable; able to work a flexible schedule – including weekends

· Must be available to work a minimum of 3 shifts per week

· Ability to solve practical problems

· Willingness to train onboarding cashiers and service clerks

· Ability to multi-task, prioritize, and stay organized

· Highly motivated – ability to successfully work in a fast-paced environment

· Ability to self-motive and stay on task without constant supervision

· Ability to lead by example and delegate tasks when necessary

· Proper handling of equipment – I.E., computers, printers, POS systems, etc.

· Ability to provide/receive constructive feedback

PHYSICAL DEMANDS AND WORK ENVIRONMENT